Q: HOW DOES THE LUCKY BASTARD GARDENS PASS WORK?

A: The pass guarantees entrance to each of the ticketed shows at the TD Mainstage, Bessborough Gardens. The pass does apply to other venues associated with the Festival, or guaranteed entrance to free shows in the Bessborough Gardens if capacity has been reached. For a complete set of rules for the Lucky Bastard Gardens Pass, click here.

Q: WHERE DO I PURCHASE TICKETS

A: Tickets can be purchased online here. Purchases can also be made in person or over the phone with Visa or MasterCard. The box office phone number is 306.652.4700.

To purchase tickets in person:

  • The box office is located in the lobby of the Delta Bessborough Hotel. Hours are 12pm-6pm, Monday to Friday (including Saturdays and Sundays during the Festival)

Q: WHERE DO I PICK UP TICKETS THAT I HAVE PURCHASED ON-LINE OR BY PHONE?

A: Pre-purchased tickets are available for pick-up during regular hours only at the box office. Tickets will not be sent to the venue. If a purchaser goes to the gate/door and they do not have their ticket or confirmation form they must show a minimum of one piece of photo ID. The gate/door staff can electronically check them in.

Q: CAN I HAVE SOMEONE ELSE PICK UP MY TICKETS FOR ME?

A: Yes – if the person purchasing tickets has notified the box office of the person’s name that will be picking them up. Appropriate ID will be required at time of ticket pick up.

Q: CAN I GET TICKETS THAT I PURCHASED ONLINE AT THE GATE/DOOR OF THE SHOW?

A: Tickets will not be sent to the venue. If a purchaser goes to the gate/door and they do not have their ticket or confirmation form they must show a minimum of one piece of photo ID. The gate/door staff can electronically check them in.

Q: DO CHILDREN REQUIRE TICKETS?

A: For TD Mainstage shows only, children 7 and under (proof of age required) are admitted free with an adult ticket holder to a maximum of two children per adult. All other ticketed events will require that a ticket be purchased for children with the exception of Amigos, which is a 19+ venue.

Q: DO YOU OFFER YOUTH PRICING?

A: Youth aged 8 to 12 years are eligible to receive 50% off of the advance and regular prices of a TD Mainstage ticket only. All other ticketed events will require an advance or regular price ticket to be purchased for youth with the exception of Amigos, which is a 19+ venue.

Q: CAN I EXCHANGE TICKETS OR GET A REFUND?

A: We do not exchange tickets or provide refunds.

Q: WHAT DO I DO IF I PURCHASE TICKETS AND GIVE THEM TO FRIENDS?

A: Because tickets are in the name of the purchaser, it is best to inform the festival box office, so they can make a change to the ticket holder in the event tickets are damaged, lost, stolen, or the ticket holder arrives without the ticket.

Q: I HAVE LOST/NOT RECEIVED MY TICKETS, WHAT DO I DO?

A: Please call our festival box office at 306.652.4700 to verify that we have received your order. Please have your order confirmation handy.

Q: HOW DO I REDEEM MY GIFT CERTIFICATE?

A: Gift certificates are available in any denomination, and can be used towards festival merchandise or tickets. Gift certificates are available online and in person at the box office. If purchasing online, you will receive a confirmation e-mail with a code that will be required for future purchases with that gift certificate. If you have any questions about our gift certificates, please call the box office at 306.652.4700.