Q: WHERE IS THE BOX OFFICE LOCATED? 

A: Our Box Office has recently moved to the following address:

Suite #400- MacMillan Building
135-21st Street East
Saskatoon, SK S7K 0B4

The Box Office is open 11am-5pm, Monday-Friday.

Q: HOW DOES THE ESCAPE GARDENS PASS WORK?

A: The Escape Gardens Pass guarantees entrance to each of the ticketed shows at the TD Mainstage, Bessborough Gardens. The Escape Gardens Pass does apply to other venues associated with the SaskTel Saskatchewan Jazz Festival, or guaranteed entrance to free shows in the TD Mainstage, Bessborough Gardens if capacity has been reached.

Q: WHERE DO I PURCHASE TICKETS

A: Tickets can be purchased online here. Purchases can also be made in person or over the phone with Visa or MasterCard. The box office phone number is 306.652.4700.

To purchase tickets in person:

  • The box office is located on the 4th floor of the MacMillan Building, located at 135-21st Street East. Hours are 11am-5pm, Monday to Friday.

Q: WHERE DO I PICK UP TICKETS THAT I HAVE PURCHASED ON-LINE OR BY PHONE?

A: Pre-purchased tickets are available for pick-up during regular hours only at the box office. Tickets will not be sent to the venue. If a purchaser goes to the gate/door and they do not have their ticket or confirmation form they must show a minimum of one piece of photo ID. The gate/door staff can electronically check them in.

Q: CAN I HAVE SOMEONE ELSE PICK UP MY TICKETS FOR ME?

A: Yes – if the person purchasing tickets has notified the box office of the person’s name that will be picking them up. Appropriate ID will be required at time of ticket pick up.

Q: CAN I GET TICKETS THAT I PURCHASED ONLINE AT THE GATE/DOOR OF THE SHOW?

A: Tickets will not be sent to the venue. If a purchaser goes to the gate/door and they do not have their ticket or confirmation form they must show a minimum of one piece of photo ID. The gate/door staff can electronically check them in.

Q: DO CHILDREN REQUIRE TICKETS?

A: For TD Mainstage shows only, children 7 and under (proof of age required) are admitted free with an adult ticket holder to a maximum of two children per adult. For all other ticketed events, children will require a regular priced ticket with the exception of Amigos, which is a 19+ venue.

Q: DO YOU OFFER YOUTH PRICING?

A: Youth aged 8 to 12 years are eligible to receive 50% off of the advance and regular prices of a TD Mainstage ticket only. For all other ticketed events, youth will require a regular priced ticket with the exception of Amigos, which is a 19+ venue.

Q: CAN I EXCHANGE TICKETS OR GET A REFUND?

A: We do not exchange tickets or provide refunds.

Q: WHAT IF I WANT TO PURCHASE TICKETS AND GIVE THEM TO FRIENDS?

A: Because tickets are in the name of the purchaser, it is best to inform the festival box office so they can make a change to the ticket holder in the event tickets are damaged, lost, stolen, or the ticket holder arrives without the ticket.

Q: I HAVE LOST/NOT RECEIVED MY TICKETS, WHAT DO I DO?

A: Please call our festival box office at 306.652.4700 to verify that we have received your order. Please have your order confirmation.

Q: HOW DO I REDEEM MY GIFT CERTIFICATE?

A: Gift certificates are available in any denomination, and can be used towards festival merchandise or tickets. Gift certificates are available online and in person at the box office. If purchasing online, you will receive a confirmation e-mail with a code that will be required for future purchases with that gift certificate. If you have any questions about our gift certificates, please call the box office at 306.652.4700.