FAQ
Q: WHERE IS THE BOX OFFICE LOCATED?
A: Our Box Office has recently moved to the following address:
Suite #400- MacMillan Building
135-21st Street East
Saskatoon, SK S7K 0B4
The Box Office is open 11am-5pm, Monday-Friday.
Q: HOW DOES THE ESCAPE GARDENS PASS WORK?
A: The Escape Gardens Pass guarantees entrance to each of the ticketed shows at the TD Mainstage, Bessborough Gardens. The Escape Gardens Pass does apply to other venues associated with the SaskTel Saskatchewan Jazz Festival, or guaranteed entrance to free shows in the TD Mainstage, Bessborough Gardens if capacity has been reached.
Q: WHERE DO I PURCHASE TICKETS
A: Tickets can be purchased online here. Purchases can also be made in person or over the phone with Visa or MasterCard. The box office phone number is 306.652.4700.
To purchase tickets in person:
- The box office is located on the 4th floor of the MacMillan Building, located at 135-21st Street East. Hours are 11am-5pm, Monday to Friday.
Q: WHERE DO I PICK UP TICKETS THAT I HAVE PURCHASED ON-LINE OR BY PHONE?
A: Pre-purchased tickets are available for pick-up during regular hours only at the box office. Tickets will not be sent to the venue. If a purchaser goes to the gate/door and they do not have their ticket or confirmation form they must show a minimum of one piece of photo ID. The gate/door staff can electronically check them in.
Q: CAN I HAVE SOMEONE ELSE PICK UP MY TICKETS FOR ME?
A: Yes – if the person purchasing tickets has notified the box office of the person’s name that will be picking them up. Appropriate ID will be required at time of ticket pick up.
Q: CAN I GET TICKETS THAT I PURCHASED ONLINE AT THE GATE/DOOR OF THE SHOW?
A: Tickets will not be sent to the venue. If a purchaser goes to the gate/door and they do not have their ticket or confirmation form they must show a minimum of one piece of photo ID. The gate/door staff can electronically check them in.
Q: DO CHILDREN REQUIRE TICKETS?
A: For TD Mainstage shows only, children 7 and under (proof of age required) are admitted free with an adult ticket holder to a maximum of two children per adult. For all other ticketed events, children will require a regular priced ticket with the exception of Amigos, which is a 19+ venue.
Q: DO YOU OFFER YOUTH PRICING?
A: Youth aged 8 to 12 years are eligible to receive 50% off of the advance and regular prices of a TD Mainstage ticket only. For all other ticketed events, youth will require a regular priced ticket with the exception of Amigos, which is a 19+ venue.
Q: CAN I EXCHANGE TICKETS OR GET A REFUND?
A: We do not exchange tickets or provide refunds.
Q: WHAT IF I WANT TO PURCHASE TICKETS AND GIVE THEM TO FRIENDS?
A: Because tickets are in the name of the purchaser, it is best to inform the festival box office so they can make a change to the ticket holder in the event tickets are damaged, lost, stolen, or the ticket holder arrives without the ticket.
Q: I HAVE LOST/NOT RECEIVED MY TICKETS, WHAT DO I DO?
A: Please call our festival box office at 306.652.4700 to verify that we have received your order. Please have your order confirmation.
Q: HOW DO I REDEEM MY GIFT CERTIFICATE?
A: Gift certificates are available in any denomination, and can be used towards festival merchandise or tickets. Gift certificates are available online and in person at the box office. If purchasing online, you will receive a confirmation e-mail with a code that will be required for future purchases with that gift certificate. If you have any questions about our gift certificates, please call the box office at 306.652.4700.
Q: HOW DO I FOLLOW SASKTEL SASKATCHEWAN JAZZ FESTIVAL UPDATES?
A: The best way to stay up-to-date is by subscribing to our newsletter, downloading our mobile app, and following us on Facebook, Twitter, and Instagram.
Q: WHEN WILL THE MOBILE APP BE UPDATED FOR 2020?
A: The mobile app will be updated and available for free in the App Store when the ticketed program is announced in Spring 2020.
The app is available for iPhone and Android devices, simply search “saskjazz” in the App store to find it. Create your own schedule, receive alerts when shows are about to begin, learn more about the artists, and so much more with the SaskTel Saskatchewan Jazz Festival app!
Q: WHEN WILL THE FREE PROGRAM BE ANNOUNCED?
A: The free program will be announced on Thursday, May 7th.
Q: CAN I TAKE PICTURES OR VIDEO OF CONCERTS?
A: Camera and recording devices with detachable lenses are not permitted. Unaccredited photographers using cameras with detachable lenses will be asked to not use their equipment by a Festival representative or security personnel. Cell phone cameras with recording functions or point and shoot style cameras are permitted at the Festival, unless otherwise instructed.
Q: WHAT HAPPENS IF IT’S RAINING?
A: Shows run rain or shine. In the unlikely event of extreme weather, shows may be cancelled or rescheduled. Announcements and updates are made through our social media channels. Follow us on Facebook, Twitter, and Instagram to stay up to date.
Q: WHERE CAN I GET A SCHEDULE/PROGRAM?
A: The program will be available online this Spring for the ticketed lineup, and May 7th for the free shows. Our printed mini program guide will be available as of May 7th at the festival box office, SaskTel stores, TD Branch locations, and most festival sponsor locations.
Q: IS THERE A LOST AND FOUND?
A: All items that have been found at Festival venues will be turned in to the Volunteer Centre located on the Mezzanine level of the Bessborough Hotel during the Festival. After the Festival, found items can be claimed at the Saskatchewan Jazz Festival office located on the 4th floor of the MacMillan Building, 135-21st Street East. After July 12th, contact the Festival at 306.653.4700 for inquiries and pick up arrangements.
Q: IS SMOKING PERMITTED AT THE TD MAINSTAGE, BESSBOROUGH GARDENS?
A:The TD Mainstage is a smoke/vape free venue. Those wanting to smoke must leave the venue. You will be able to re-enter with valid wristband.
Q: CAN I BRING MY DOG TO THE TD MAINSTAGE, BESSBOROUGH GARDENS?
A: Dogs are not permitted at the TD Mainstage, Bessborough Gardens.
Q: WHAT SHOULD I BRING TO SHOWS AT THE TD MAINSTAGE, BESSBOROUGH GARDENS?
A: Folding chair, sunscreen, cell phone, cash/debit/credit cards, bug spray (depending on weather), rain coats/rainboots, point and shoot cameras.
Q: WHAT TIME DO DOORS OPEN FOR THE TD MAINSTAGE, BESSBOROUGH GARDENS?
A: Doors open an hour prior to all shows. For example, if the time listed is 7pm the doors open at 6pm.
Q: IS THERE SEATING AVAILABLE AT THE TD MAINSTAGE OR DTN YXE SHOWS?
A: Attendees to TD Mainstage, Bessborough Gardens bring their own seating. While there is limited seating provided at the DTN YXE shows, we encourage attendees to bring their own.
Q: IS THE FESTIVAL WHEELCHAIR ACCESSIBLE?
A: All Festival venues are wheelchair accessible. Amigo’s Cantina does have one step.
Q: WHERE ARE WASHROOMS LOCATED?
A: Public washrooms, which are wheelchair accessible, are set up on the north and south side of the TD Mainstage, Bessborough Gardens.
Q: ARE ATM’S AVAILABLE?
A: Yes, there are ATM’s in the Bessborough Gardens. In the event they run out of cash, the closest ATM to the TD Mainstage is in the Bessborough Hotel Lobby and Sheraton Cavalier Hotel. We also offer debit and credit options at the point of purchase.
Q: WHERE IS THERE AVAILABLE PARKING AND HOW MUCH DOES IT COST?
A: Public parking is available at a rate of $2/hour until 6pm. After 6pm, all public parking is free. There are a number of Impark Lots downtown that can be viewed here.
As parking spaces are limited, we recommend carpooling, biking, taxis, ridesharing, or using public transport.
Q: ARE THERE DISCOUNTS AVAILABLE ON HOTEL ROOMS?
A: The Bessborough Hotel, The James Hotel and Sheraton Cavalier offer special room rates for ticket buyers. Learn more here.
Q: WHERE CAN I FIND OUT HOW MUCH THE 50/50 PROGRESSIVE PRIZE VALUE IS?
A: The prize value of the 50/50 draw will be posted on our website, and video screens at the TD Mainstage, Bessborough Gardens.