FAQ
FAQ
Q: WHERE DO I PURCHASE DAY PASSES AND WHAT ARE THE PAYMENT OPTIONS?
A: For information on where and how to purchase day passes, please see our Box Office information page.
Q: WHERE DO I PICK UP DAY PASSES THAT I HAVE PURCHASED ONLINE OR BY PHONE?
A: Pre-purchased passes are available for pick-up during regular hours only at the Broadway Theatre (Please check hours). Passes will not be sent to the venue. If a purchaser goes to the gate and they do not have their pass or electronic confirmation, they must show a minimum of one piece of photo ID. The gate box office staff can electronically check them in.
Q: CAN I HAVE SOMEONE ELSE PICK UP MY PASSES FOR ME?
A: Yes! You can do this if the person purchasing passes has notified the box office of the person’s name that will be picking them up. Appropriate ID will be required at time of pick up.
Q: CAN I GET PASSES THAT I PURCHASED ONLINE AT THE GATE?
A: No, sorry. Passes will not be sent to the venue. If a purchaser goes to the gate and they do not have their pass or electronic confirmation, they must show a minimum of one piece of photo ID. The gate box office staff can electronically check them in.
Q: DO CHILDREN REQUIRE PASSES?
A: Children 7 and under (proof of age required) are admitted free with an adult pass holder to a maximum of two children per adult.
Q: DO YOU OFFER YOUTH PRICING?
A: Yes! Youths aged 8 to 12 years are eligible to receive discounted pricing on day passes. The discount does not apply to applicable taxes and fees however.
Q: CAN I EXCHANGE PASSES OR GET A REFUND?
A: No, sorry. We do not exchange passes or provide refunds.
Q: WHAT IF I WANT TO PURCHASE PASSES AND GIVE THEM TO FRIENDS?
A: Day passes are in the name of the purchaser, so it is best to inform the box office so they can make a change to the day pass holder in the event that passes are damaged, lost, stolen, or the holder arrives without the pass.
Q: I HAVE LOST/NOT RECEIVED MY PASS, WHAT DO I DO?
A: Please call the Broadway Theatre at 306-652-6556 to verify that we have received your order. Please have your order confirmation number ready (Box Office Hours: 12:30pm-5pm, Monday-Thursday).
Q: WHEN WILL THE FREE PROGRAM BE ANNOUNCED?
A: The free program will be announced on April 21, 2023.
Q: HOW DO I FOLLOW SASKTEL SASKATCHEWAN JAZZ FESTIVAL UPDATES?
A: The best way to stay up-to-date is by subscribing to our newsletter and following us on Facebook, Twitter, and Instagram. The website, saskjazz.com, is a great festival resource that includes schedules, artist bios and links, along with logistical and tourism information.
Q: CAN I TAKE PICTURES OR VIDEOS OF CONCERTS?
A: Kinda. Camera and recording devices with detachable lenses are not permitted. Unaccredited photographers using cameras with detachable lenses will be asked to not use their equipment by either a representative or security personnel. Cell phone cameras with recording functions or point and shoot style cameras are permitted unless otherwise instructed.
Q: WHAT HAPPENS IF IT’S RAINING?
A: Shows run rain or shine. In the unlikely event of extreme weather, shows may be cancelled or rescheduled. Announcements and updates are made through our social media channels. Follow us on on Facebook, Twitter, and Instagram to stay up to date.
Q: WHERE CAN I GET A SCHEDULE/PROGRAM?
A: The digital program will be released in spring of 2023. Check www.saskjazz.com for the latest updates. Our printed pocket programs will be available in early June.
Q: IS THERE A LOST AND FOUND?
A: Yes! All items that have been found at Festival venues will be turned in and available at the Victoria Park North Gate entrance tent. After the Festival, found items can be claimed at the Saskatchewan Jazz Festival office located on the 4th floor of the MacMillan Building, 135-21st Street East. Please contact Jeff Culbert via email at jeff@saskjazz.com for lost and found inquiries and pick up arrangements.
Q: IS SMOKING PERMITTED AT THE TD MAINSTAGE AT VICTORIA PARK?
A: No. The TD Mainstage is a smoke/vape free venue. Those wanting to smoke must leave the venue perimeter. You will be able to re-enter with a valid wristband.
Q: CAN I BRING MY DOG TO THE FESTIVAL?
A: Dogs will be allowed at the Free Stage in Victoria Park from June 30 – July 5. However, no dogs are allowed at the TD Mainstage for ticketed events from July 6 – 9. Please note that if you are bringing a dog to the Free Stage, dogs must be leashed at all times and owners are responsible for cleaning up after their dog. Any owners that are in violation of these rules or whose dogs lunge, growl, snap, or otherwise show aggression (as assessed solely by festival personnel/security) will be asked to leave the festival site immediately.
Q: WHAT SHOULD I BRING TO THE FESTIVAL?
A: Folding chair, sunscreen, cell phone, cash/debit/credit cards, bug spray (depending on weather), rain coats/rainboots (do not bring umbrellas or items that can obstruct sightlines), point and shoot cameras — and be ready for a great time with like-minded festival attendees!
Q: WHAT TIME DO DOORS OPEN FOR THE TD MAINSTAGE SHOWS AT VICTORIA PARK?
A: Doors open an hour prior to all showtimes. For example, if the time listed is 3pm, then the doors open at 2pm.
Q: IS THERE SEATING AVAILABLE AT THE TD MAINSTAGE AT VICTORIA PARK OR AT THE NEIGHBOURHOOD POP-UP SERIES SHOWS?
A: Kinda. Attendees to TD Mainstage shows bring their own seating. While there is limited seating provided at the neighbourhood pop-up series shows, we do encourage attendees to bring their own.
Q: IS THE FESTIVAL WHEELCHAIR ACCESSIBLE?
A: Yes! Festival venues are wheelchair accessible. We advise patrons with accessibility needs to enter at Victoria Park from the south entrance. We are also proud to offer “gate to seat” transportation for these patrons. Please ask for the Accessibility Team when you arrive at the gate to receive assistance.
Q: WHERE ARE WASHROOMS LOCATED?
A: Porta Potties are available throughout the festival grounds at Victoria Park.
Q: ARE ATM’S AVAILABLE?
A: Yes! There will be multiple ATM’s in Victoria Park. We also offer debit and credit options at the point of purchase.
Q: WHERE IS THERE AVAILABLE PARKING AND HOW MUCH DOES IT COST?
A: Public paid parking is available until 6pm in Saskatoon. After 6pm, all public parking is free. As parking spaces are limited, we recommend carpooling, biking, taxis, ridesharing, or using public transport. We will also be sharing more details on options for getting to the 2023 festival soon! Check www.saskjazz.com for updates.
Q: CAN I BRING IN MY OWN FOOD AND BEVERAGES?
A: During the Free Stage shows from June 30 – July 5, food and unopened beverages are allowed. For the entire duration of the festival there will also be a variety of food vendors on-site, plus beverage options and a water station. Stay tuned for more information on our food vendors, which will be announced in the spring.
Q: WILL THE LINEUP CHANGE AT ALL LEADING UP TO THE FESTIVAL?
A: Artists are subject to change without notice. Headliners go on stage last unless unforeseen circumstances arise. Please note that the Festival does not censor or control the content created by performers. If you have sensitivities to adult language or socio-political commentary, please be aware of the artists’ work before purchasing tickets to and/or attending their performance.
Q: AM I REQUIRED TO WEAR A MASK AT FESTIVAL SHOWS AND EVENTS?
A: At this time the festival will not require attendees to wear masks, however that may change. Please follow the festival social media platforms and check for updates at www.saskjazz.com the day prior and the day of the show.
Q: AM I REQUIRED TO SOCIAL DISTANCE AT FESTIVAL SHOWS AND EVENTS?
A: At this time the festival will not require attendees to social distance, however that may change. Please follow the festival social media platforms and check for updates at saskjazz.com the day prior and the day of the show.
Q: WHAT SAFETY PRECAUTIONS IS THE FESTIVAL TAKING AT VICTORIA PARK?
A: Hand sanitizer will be available at the gate entrances and at the beer tent. There will also be a refillable water station on-site.
Q: HOW CAN I CONTACT FESTIVAL ORGANIZERS?
A: Visit our Contact page to get in touch!