FAQ
FAQ
Q: WHERE DO I PURCHASE DAY PASSES AND WHAT ARE THE PAYMENT OPTIONS?
A: For information on where and how to purchase day passes, please see our Box Office information page.
Q: WHERE DO I PICK UP DAY PASSES THAT I HAVE PURCHASED ONLINE OR BY PHONE?
A: Pre-purchased passes are available for pick-up during regular hours only at the Broadway Theatre (Please check hours). Passes will not be sent to the venue. If a purchaser goes to the gate and they do not have their pass or electronic confirmation, they must show a minimum of one piece of photo ID. The gate box office staff can electronically check them in.
Q: CAN I HAVE SOMEONE ELSE PICK UP MY PASSES FOR ME?
A: Yes! You can do this if the person purchasing passes has notified the box office of the person’s name that will be picking them up. Appropriate ID will be required at time of pick up.
Q: CAN I GET PASSES THAT I PURCHASED ONLINE AT THE GATE?
A: No, sorry. Passes will not be sent to the venue. If a purchaser goes to the gate and they do not have their pass or electronic confirmation, they must show a minimum of one piece of photo ID. The gate box office staff can electronically check them in.
Q: DO CHILDREN REQUIRE PASSES?
A: Children 7 and under (proof of age required) are admitted free with an adult pass holder to a maximum of two children per adult.
Q: DO YOU OFFER YOUTH PRICING?
A: Yes! Youths aged 8 to 12 years are eligible to receive discounted pricing on day passes. The discount does not apply to applicable taxes and fees however.
Q: CAN I EXCHANGE PASSES OR GET A REFUND?
A: No, sorry. We do not exchange passes or provide refunds.
Q: WHAT IF I WANT TO PURCHASE PASSES AND GIVE THEM TO FRIENDS?
A: Day passes are in the name of the purchaser, so it is best to inform the box office so they can make a change to the day pass holder in the event that passes are damaged, lost, stolen, or the holder arrives without the pass.
Q: I HAVE LOST/NOT RECEIVED MY PASS, WHAT DO I DO?
A: Please call the Broadway Theatre at 306-652-6556 to verify that we have received your order. Please have your order confirmation number ready (Box Office Hours: 12pm-6pm, Monday-Friday).
Q: HOW DO I FOLLOW SASKTEL SASKATCHEWAN JAZZ FESTIVAL UPDATES?
A: The best way to stay up-to-date is by subscribing to our newsletter and following us on Facebook, Twitter, and Instagram. The website, saskjazz.com, is a great festival resource that includes schedules, artist bios and links, along with logistical and tourism information.
Q: CAN I TAKE PICTURES OR VIDEOS OF CONCERTS?
A: Kinda. Camera and recording devices with detachable lenses are not permitted. Unaccredited photographers using cameras with detachable lenses will be asked to not use their equipment by either a representative or security personnel. Cell phone cameras with recording functions or point and shoot style cameras are permitted unless otherwise instructed.
Q: WHAT HAPPENS IF IT’S RAINING?
A: Shows run rain or shine. In the unlikely event of extreme weather, shows may be cancelled or rescheduled. Announcements and updates are made through our social media channels. Follow us on on Facebook, Twitter, and Instagram to stay up to date.
Q: WHERE CAN I GET A SCHEDULE/PROGRAM?
A: The digital program will be released in spring of 2024. Check www.saskjazz.com for the latest updates. Our printed pocket programs will be available in early June 2024.
Q: IS THERE A LOST AND FOUND?
A: Yes! All items that have been found at Festival venues will be turned in and available at the Victoria Park North Gate entrance tent. After the Festival, found items can be claimed at the Saskatchewan Jazz Festival office located on the 4th floor of the MacMillan Building, 135-21st Street East. Please contact Jeff Culbert via email at jeff@saskjazz.com for lost and found inquiries and pick up arrangements.
Q: IS SMOKING PERMITTED AT THE TD MAINSTAGE AT VICTORIA PARK?
A: No smoking, cigarettes or vapes of any kind are allowed at Victoria Park. Those wanting to smoke must leave the venue perimeter. You will be able to re-enter with a valid wristband.
Q: CAN I BRING MY DOG TO THE FESTIVAL?
A: Dogs are welcome during the free program at Victoria Park (July 6-9, 2024). Due to the increased crowd density, dogs are not permitted during ticketed events (July 10 -13, 2024) at Victoria Park. Please note that if you are bringing a dog to the Free Stage, dogs must be leashed at all times and owners are responsible for cleaning up after their dog. Any owners that are in violation of these rules or whose dogs lunge, growl, snap, or otherwise show aggression (as assessed solely by festival personnel/security) will be asked to leave the festival site immediately. Note that service dogs are welcome at all times.
Q: WHAT SHOULD I BRING TO THE FESTIVAL?
A: Folding chair, sunscreen, cell phone, cash/debit/credit cards, bug spray (depending on weather), rain coats/rainboots (do not bring umbrellas or items that can obstruct sightlines), point and shoot cameras — and be ready for a great time with like-minded festival attendees!
Q: WHAT TIME DO DOORS OPEN FOR THE TD MAINSTAGE SHOWS AT VICTORIA PARK?
A: Doors open an hour prior to all showtimes. For example, if the time listed is 3pm, then the doors open at 2pm.
Q: IS THERE SEATING AVAILABLE AT THE TD MAINSTAGE AT VICTORIA PARK OR AT THE NEIGHBOURHOOD POP-UP SERIES SHOWS?
A: Kinda. Attendees to TD Mainstage shows bring their own seating. While there is limited seating provided at the neighbourhood pop-up series shows, we do encourage attendees to bring their own.
Q: IS THE FESTIVAL ACCESSIBLE FOR MOBILITY NEEDS?
A: Our Accessibility Team will be available at the Victoria Park main festival site to assist in a variety of ways. Stay tuned for specific information for the 2024 festival. If you require additional information, please contact us at accessibility@saskjazz.com for assistance.
Q: WHERE ARE WASHROOMS LOCATED?
A: Porta Potties are available throughout the festival grounds at Victoria Park.
Q: ARE ATM’S AVAILABLE?
A: Yes! There will be multiple ATM’s in Victoria Park. We also offer debit and credit options at the point of purchase.
Q: WHERE IS THERE AVAILABLE PARKING AND HOW MUCH DOES IT COST?
A: Public paid parking is available until 6pm in Saskatoon. After 6pm, all public parking is free. As parking spaces are limited, we recommend carpooling, biking, taxis, ridesharing, or using public transport.
Q: CAN I BRING IN MY OWN FOOD AND BEVERAGES?
A: In the interest of those patrons with dietary restrictions, allergies, and other medical conditions, outside food and non-alcoholic beverages are permitted within the main festival site at Victoria Park. However, The SaskTel Saskatchewan Jazz Festival is proud to host a large array of local food trucks, brewers, and other suppliers who represent the best in Saskatchewan’s food and beverage industry. We kindly ask you to show your support to these awesome businesses during your time in Victoria Park. Outside food and beverages at other festival locations outside of Victoria Park are to be determined by individual venues. Please check with the venue directly.
Q: CAN I BRING IN OUTSIDE ALCOHOL?
A: No outside alcohol is allowed at any festival shows or locations, no exceptions.
Q: CAN I BRING MY OWN WATER BOTTLE?
A: You can bring your own water bottle to the Victoria Park main festival site. There are also refillable water bottle stations available at the Victoria Park site. Please note that festival security may open water bottles to determine if alcohol is inside, and if that should be the case, the contents will be dumped out.
Q: WILL MY BAG BE CHECKED AT THE FESTIVAL?
A: Bag checks are in effect at both park entrances (North & South gate) at all times at Victoria Park, on both free and ticketed days. Security may open or request patrons open beverage containers to confirm the absence of alcohol.
Q: WILL THE LINEUP CHANGE AT ALL LEADING UP TO THE FESTIVAL?
A: Artists are subject to change without notice. Headliners go on stage last unless unforeseen circumstances arise. Please note that the Festival does not censor or control the content created by performers. If you have sensitivities to adult language or socio-political commentary, please be aware of the artists’ work before purchasing tickets to and/or attending their performance.
Q: AM I REQUIRED TO WEAR A MASK AT FESTIVAL SHOWS AND EVENTS?
A: At this time the festival will not require attendees to wear masks, however that may change. Please follow the festival social media platforms and check for updates at www.saskjazz.com the day prior and the day of the show.
Q: AM I REQUIRED TO SOCIAL DISTANCE AT FESTIVAL SHOWS AND EVENTS?
A: At this time the festival will not require attendees to social distance, however that may change. Please follow the festival social media platforms and check for updates at saskjazz.com the day prior and the day of the show.
Q: DO YOU TAKE ANY PRECAUTIONS FOR EXTREME HEAT?
A: The SaskTel Saskatchewan Jazz Festival values the health and safety of all our festival patrons, artists, volunteers, staff, and anyone else involved with the festival in any capacity. At our main festival site at Victoria Park we have refillable water stations, misting tents, and shade tents. Outside food and non-alcoholic beverages are also permitted. All artist trailers are air conditioned, and cooling fans are provided onstage for artists as well. Additionally, we have a team on-site from St. John Ambulance. We encourage all festival patrons to take additional precautions and practise heat safety, including but not limited to applying sunscreen regularly, staying hydrated, wearing a hat, etc.
Q: HOW CAN I CONTACT FESTIVAL ORGANIZERS?
A: Visit our Contact page to get in touch!
No weapons of any kind are permitted within the Victoria Park grounds, including but not limited to bear spray, dog spray, or any variation of these products. Patrons found to be carrying weapons will have these items seized by security and will not be permitted to enter the premises. No refunds will be issued.