FAQ

Q. WHERE DO I PURCHASE TICKETS?

A. Tickets can be purchased online here. Purchases can also be made through our Box Office located in the Delta Bessborough on the 7th Floor. The Box Office phone number is 306.652.4700.

Our Box Office moves to the lobby of the Delta Bessborough Hotel (601 Spadina Crescent East) beginning Monday, May 1st. Hours are 10AM to 4PM, Monday to Friday.

Q: WHEN WILL THE MOBILE APP BE UPDATED FOR 2017?

A: The mobile app will be updated with the 2017 lineup on Thursday, May 18th. The app is available for iPhone and Android devices.

Q: HOW DO I FOLLOW FESTIVAL UPDATES?

A: The best way to stay up-to-date is by subscribing to our newsletter, and following us on Facebook, Twitter and Instagram.

Q. WHERE DO I PICK UP TICKET THAT I HAVE PURCHASED ON-LINE OR BY PHONE?

A. Pre-purchased tickets are available for pick-up during regular hours only at the Box Office. Tickets will not be sent to the venue. If a purchaser goes to the gate and they do not have their ticket or confirmation form they must show a minimum of one piece of photo ID. The gate/door staff can electronically check them in.

Q. CAN I HAVE SOMEONE ELSE PICK UP MY TICKETS FOR ME?

A. Yes – if the person purchasing tickets has notified the Box Office of the person’s name that will be picking them up. Appropriate ID will be required at time of ticket pick up.

Q. CAN I GET TICKETS THAT I PURCHASED AT THE DOOR OF THE SHOW?

A. Tickets will not be sent to the venue. If a purchaser goes to the door/gate and they do not have their ticket or confirmation form they must show a minimum of one piece of photo ID. The gate/door staff can electronically check them in.

Q. DO CHILDREN REQUIRE TICKETS?

A. For TD Mainstage shows only, children 7 and under (proof of age required) are admitted free with an adult ticket holder to a maximum of two children per adult. All other ticketed events will require that a ticket be purchased for children with the exception of Amigos and The Capitol, which are 19+ venues.

Q. DO YOU OFFER YOUTH PRICING?

A. Youth aged 8 to 12 years are eligible to receive 50% off of the regular price of a TD Mainstage ticket only. All other ticketed events will require a regular price ticket to be purchased for youth with the exception of Amigos and The Capitol, which are 19+ venues. 

Q. CAN I EXCHANGE TICKETS OR GET A REFUND?

A. We do not exchange tickets or provide refunds.

Q. WHAT DO I DO IF I PURCHASE TICKETS AND GIVE THEM TO FRIENDS?

A. Because tickets are in the name of the purchaser, it is best to inform the Festival Box Office, so they can make a change to the ticket holder in the event tickets are damaged, lost, stolen, or the ticket holder arrives without the ticket.

Q. WHAT HAPPENS IF IT IS RAINING?

A. Shows run rain or shine. Free shows may be cancelled due to inclement weather. Announcements are made through our social media profiles. Follow us on Facebook, Twitter, and Instagram.

Q. IS THERE SEATING AVAILABLE AT THE MAINSTAGE OR FREE STAGE SHOWS?

A. Attendees bring their own seating, if they so choose (not required).

Q. CAN I BRING FOOD AND BEVERAGES INTO MAINSTAGE EVENTS?

A. No – outside food and beverage is not permitted.

Q. CAN I TAKE PICTURES OR VIDEO CONCERTS?

A. Camera and recording devices with detachable lens are not permitted. Unaccredited photographers using cameras with detachable lens will be asked to not use their equipment by a Festival representative or security personnel. Cell phone cameras with recording functions or point and shoot style cameras are permitted at the Festival.

Q. WHERE ARE WASHROOMS LOCATED?

A. Public washrooms, which are wheelchair accessible, are set up in the Bessborough Gardens and at the PotashCorp Club Jazz Free Stage (Kiwanis Park North).

Q. IS THERE SOMEWHERE I CAN LOCK UP MY BIKE?

A. We are pleased to offer a FREE bike valet service at the Potash Corp Free Stage (Kiwanis Park North). Bikes must be picked up by 11pm, and cannot be left overnight.

Q. WHERE CAN I PURCHASE SOUVENIRS AND FESTIVAL MERCH?

A. We sell our Festival merch online. Check out our store here. We have two locations for souvenir purchases during the Festival – TD Mainstage, Bessborough Gardens (when shows are on) and the PotashCorp Free Stage in Kiwanis Park North.

Q. WHERE CAN I FIND OUT HOW MUCH THE 50/50 PROGRESSIVE PRIZE VALUE IS?

A. The prize value of the 50/50 draw will be posted on our website, and video screens in the TD Mainstage, Bessborough Gardens. The draw will take place on the final day of the Festival at 10:30PM at the Free Stage.

Q. ARE ATM’S AVAILABLE?

A. The closest ATM to the TD Mainstage is in the Bessborough Hotel and Sheraton Cavalier Hotel. We suggest bringing cash with you as lineups can get long and the ATM's often run out of cash.

The closest ATM to PotashCorp Free Stage is in Midtown Plaza, CIBC/TD Canada Trust on 2nd Ave and 21st Street.

Q. ARE THERE DISCOUNTS AVAILABLE ON HOTEL ROOMS?

A. The Bessborough Hotel, The James Hotel and Sheraton Cavalier offer special room rates for ticket buyers. Learn more here.

Q. WHERE CAN I GET A SCHEDULE/PROGRAM?

A. All Festival shows (free and ticketed) will be public on Thursday, April 27th. Our printed mini program guides will be available as of May 1st at the Festival Box Office. 

Q. AM I PERMITTED TO SMOKE AT THE FESTIVAL?

A. The TD Mainstage/Bessborough Gardens is a smoke free venue. Smoking/vaping is not permitted anywhere within the licensed area including the road/sidewalk at the PotashCorp Club Jazz Free Stage. Those wanting to smoke must leave the park. 

Q. IS THERE A LOST AND FOUND?

A. All items that have been found at Festival venues will be turned in to the Volunteer Centre located on the Mezzanine level of the Bessborough Hotel.

Q. IS THE FESTIVAL WHEELCHAIR ACCESSIBLE?

A. All Festival venues are wheelchair accessible. Amigo’s Cantina does have one step.

Q: I HAVE LOST/NOT RECEIVED MY TICKETS, WHAT DO I DO?

A: Please call our Box Office (306.652.4700) to verify that we have received your order. Please have your order confirmation handy.

Q: CAN I BRING MY DOG TO THE FESTIVAL?

A: Dogs are not permitted at the TD Mainstage/Bessborough Gardens or Potash Corp Club Jazz Free Stage in Kiwanis Park North. Dogs on a leash are permitted on the sidewalk at the Free Stage.  

Q: WHAT SHOULD I BRING TO THE GARDENS?

A: Folding chair, sunscreen, rain coat, cell phone, cash, bug spray, (depending on weather) rainboots, point and shoot cameras

Q: IS THERE A SHUTTLE SERVICE FROM THE MALLS?

A: No. We do offer a bike valet at the PotashCorp Free Stage.

Q: ARE FOOD AND DRINKS AVAILABLE AT THE TD MAINSTAGE OR THE FREE STAGE?

A: Yes. Burgers, fries, and more are available to purchase at the TD Mainstage in the Bessborough Gardens. The catering is provided by the Bessborough and food tickets need to be purchased prior to picking up food.

The Free Stage has many food options available. Some accept credit and debit, but most only accept cash.

Q: WHAT TIME DO DOORS OPEN FOR THE TD MAINSTAGE?

A: Doors open an hour prior to show time. If the time listed is 7pm the doors open at 6pm.

Q: WHAT TIME DOES THE FREE STAGE OPEN (KIWANIS PARK NORTH)?

A: The venue is open a half-hour prior to the first artist taking the stage. If the first show is listed at 1pm the venue is open at 12:30pm. 

Q: WHAT IS A YOGA JAM?

A: The Yoga Jam event is a free, all ages yoga class at the TD Mainstage. The class is accompanied by live music featuring an artist in the lineup.